Frequently Asked Questions (FAQ)
We know you might have questions about our services, pricing, and policies. To make things easier, we’ve put together answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out—we’re happy to help!
Your questions, our answers! Select a category to explore
Find out where we clean and how to contact us.
We are available during the following hours to serve your cleaning needs:
🕘 Monday – Friday: 9:00 AM – 6:00 PM
🚫 Saturday – Sunday : Closed
Feel free to book a cleaning online or call us during business hours! 📞 (785) 323-8743
We are open Monday – Friday: 9:00 AM – 6:00 PM to accommodate your cleaning needs.
No problem! Just provide detailed entry instructions when booking online, and our team will ensure your home is secured when we leave.
Not at all! As long as we have clear entry and exit instructions, you can go about your day while we handle the cleaning.
If you love your cleaner, let us know! We’ll schedule them for all your future appointments whenever possible.
Absolutely! Call us at 📞 (785) 323-8743, and we’ll arrange your cleaning appointment right away.
Click on the "Book Now" button on our website, fill out the form in under a minute, and we’ll confirm your appointment the same day!
We proudly serve Maspeth, NY, and surrounding areas.
Learn about insurance, pet policies, and our cleaners.
We carefully vet every team member through background checks and professional training. Additionally, we follow strict security protocols to keep your home safe while we clean.
Your satisfaction is our priority! If you’re not completely happy, let us know within 24 hours, and we’ll return to address any concerns—free of charge.
If you won’t be home, you can provide entry instructions securely when booking. Our team follows strict procedures to ensure your keys and access details remain confidential.
Nope! We bring all the necessary eco-friendly cleaning products and professional-grade equipment to ensure the highest quality clean. If you have specific products you’d like us to use, just let us know!
Yes, we take your privacy seriously. Your personal details and payment information are encrypted and never shared with third parties.
Explore our service types and pricing details.
Yes, with a minimum of 2 hours. Great for specific tasks or customized needs.
✔️ Full home dusting
✔️ Kitchen & bathroom scrubbing
✔️ Floors vacuumed & mopped
✔️ Add-ons: baseboards, inside appliances, and more
✔️ Inside oven, fridge & cabinets
✔️ Deep sanitization
✔️ Add-ons available
Yes! We offer non-toxic, green cleaning upon request.
Absolutely! Add laundry, organization, or appliance cleaning as needed.
Discover the cleaning products we use, including eco-friendly options.
Yes! We provide all necessary cleaning products except a vacuum, mop, bucket, or step stool. If you have specific products you'd like us to use, just let us know.
Of course! Our cleaners carry portable vacuums for standard cleaning. However, they do not bring large-capacity vacuums.
No worries! We bring a Swiffer-style wet/dry mop for non-carpeted floors.
Yes! We have teams that use 100% green, non-toxic cleaning products. Just request it when booking.
Absolutely! If you prefer specific brands or solutions, leave them out, and we'll use them as instructed.
Yes! We prioritize doorknobs, light switches, and surfaces to ensure a germ-free environment.
Get details on discounts and benefits of scheduled cleanings.
No contracts, no commitments! You can cancel or reschedule anytime with at least 24 hours' notice to avoid a cancellation fee. We’ll send you reminders before each appointment.
It depends on your needs! Many clients start with a detailed deep clean and then set up weekly, biweekly, or monthly services to maintain a spotless space.
Yes! Enjoy 20% off your first cleaning when you sign up for a recurring service.
Absolutely! Whether you need extra focus on certain rooms or specific tasks, we’ll tailor our service to fit your needs.
No problem! Just give us 24 hours' notice, and we’ll reschedule your cleaning at your convenience.
Understand payment methods, cancellation fees, and billing policies.
Our pricing depends on the type of cleaning service, size of the space, and specific needs. Get an instant quote by reaching out to us!
We accept all major credit cards and online payments. No cash or checks are accepted for security reasons.
Tipping is optional but always appreciated for exceptional service.
Yes! You can add a tip when booking or after your cleaning is complete.
No, you don’t need to be home. Just provide entry instructions, and our team will handle the rest.
You can cancel or reschedule through our online booking system or by contacting us directly.
Yes, we require at least 24 hours' notice for cancellations. Last-minute cancellations may incur a fee.
Still have questions? Contact us today, and we’ll be happy to help! Book your cleaning now and experience the Emerald difference.
Why Choose Emerald Cleaning Services?
We believe in delivering top-quality cleaning with a team you can trust. Here’s what sets us apart:
✔ The same reliable cleaner for every visit
✔ Fully trained, in-house professionals (no subcontractors)
✔ Background-checked, bonded, and insured team
✔ Eco-friendly cleaning products for a healthier home
✔ We bring our own top-quality supplies and equipment
✔ Hundreds of happy customers and 5-star reviews
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