Our Terms & Conditions
EMERALD CLEANING SERVICES
1. Introduction
These Terms and Conditions govern your use of Emerald Cleaning Services (“we,” “us,” or “our”) and our cleaning services in Manhattan, Kansas. By requesting our services, scheduling an appointment, or using our website, you agree to these terms. Please read them carefully before proceeding.
2. Service Terms
a. Booking & Appointments
- Customers must provide accurate details when booking a cleaning service.
- Appointments are subject to availability and confirmation.
- We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.
b. Access to Property
- Customers must ensure safe access to the property during the scheduled cleaning time.
- If cleaners cannot gain entry, a cancellation fee may apply.
- Pets should be secured during cleaning services for safety reasons.
c. Turnaround Time
- Standard cleaning services typically take 2-3 hours, depending on the property’s size and condition.
- Deep cleaning services may take longer and will be discussed in advance.
d. Cleaning Standards
- Our team follows a thorough cleaning checklist to ensure quality.
- We do not guarantee the removal of permanent stains, excessive mold, or damage beyond regular cleaning capabilities.
- Customers should notify us of any special cleaning requirements in advance.
3. Payments & Pricing
a. Service Charges
- Pricing is based on the scope of work, property size, and service type.
- Additional charges may apply for extra services requested after the initial booking.
b. Payment Terms
- Payment is due upon service completion unless otherwise agreed.
- We accept credit/debit cards, bank transfers, and other approved payment methods.
- Late payments may result in service suspension or additional fees.
c. Cancellation & Rescheduling
- Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
- Rescheduling is allowed based on availability, and we will do our best to accommodate changes.
4. Liability & Damages
a. Damage & Breakage
- We take utmost care while cleaning; however, in rare cases of accidental damage, we must be notified within 24 hours.
- We are not responsible for damages caused by pre-existing conditions, wear and tear, or fragile items left unsecured.
b. Lost Items
- Our cleaners do not move or handle valuables. It is the customer’s responsibility to secure personal belongings.
- If a missing item is reported, we will conduct an internal review but are not liable for losses.
c. Health & Safety
- We reserve the right to refuse service if working conditions are hazardous.
- Customers should inform us of any biohazards or conditions requiring special cleaning procedures.
5. Customer Satisfaction & Complaints
a. Quality Assurance
- If you are unsatisfied with our service, notify us within 24 hours, and we will attempt to address the issue.
- Refunds are not offered, but we may offer a re-cleaning at our discretion.
b. Complaints Process
- All complaints should be submitted in writing via email or through our customer service line.
- We aim to resolve complaints within a reasonable timeframe.
6. Privacy & Data Protection
- We collect and store customer information for service purposes only.
- Personal information is not shared with third parties without consent.
- For more details, refer to our Privacy Policy.
7. Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Customers are encouraged to review them periodically for any changes.
8. Contact Information
For questions, concerns, or further details about our Terms and Conditions, contact us at:
Emerald Cleaning Services
Website: https://emeraldscleaning.com/